Office Policies

We want to provide you with the very best and highest level of dermatologic care in a compassionate and professional environment.

To do this, we ask for your cooperation in helping make your visit, as well as other patient’s visits, a pleasant experience.  With that in mind, we have the following patient office policies to help make your visit run smoothly.

In effort to improve access to a dermatologist, a No-Show Policy has been implemented. Patients who wish to cancel their appointment are required to notify the clinic at least 24 hours BEFORE their scheduled appointment time. Patients who do not show up for their appointment or do not provide notification to cancel at least 24 hours before the appointment time will be charged a $30.00 NO-SHOW fee (“no shows”) for general dermatology and a $150 NO-SHOW fee for all surgical or cosmetic appointments. This fee is NOT covered by insurance and must be paid in full by the patient prior to his or her next appointment.

APPOINTMENTS

We see patients on an appointment basis. New patients who have completed their New Patient Registration and History forms should plan to arrive at least 15 minutes before your scheduled visit.  If you have not completed your new patient registration and history forms, and want to complete them when you arrive, please arrive at least 30 minutes prior to your scheduled appointment to complete these forms.  If you are an established patient that has not been seen in a year, please arrive 15 minutes before your appointment time.

You can download New Patient Registration Packet

IDENTIFICATION

Each patient or guardian should bring a current driver’s license (or other photo ID) and current insurance card.  This information is necessary for verification process.  If you do not have this information, you will be asked to re-schedule your appointment.

APPOINTMENT REMINDERS

We have an automated reminder system that calls you a few days prior to your visit and/or texts and/or emails you prior to your appointment to confirm your appointment.  If you need to reschedule or cancel your appointment, please follow the prompts or call our office at least 24 hours prior to your appointment.

LATE APPOINTMENTS

When patients arrive late for their scheduled appointment, we may get behind on our schedule and this affects other patients’ visits.  Our policy is that if an established patient arrives more than 10 minutes late or if a new patient arrives more than 5 minutes late for their appointment (we ask all new patients to arrive 30 minutes prior to your scheduled appointment), the patient may be asked to reschedule their appointment, depending on the day’s schedule.

NO-SHOWS & LATE-CANCELLATIONS

Patients who are not able to keep their appointments and do not provide at least a 24-hour notice will be considered a “no-show/late cancellation.”  We currently do not charge for no-shows/late cancellations.  However, if you have 3 no-shows/late cancellations, you will be dismissed from our practice.

C0-PAYS & DEDUCTIBLES

We collect payment at the time of service (co-pays and non-covered services).  If your insurance requires a co-payment, it will be collected at the time of your visit. This information should be located on your insurance card or you can call your insurance carrier to obtain more information.  The medical providers at Metrolina Dermatology are considered specialists.

REFERRALS

Some insurance require a referral from your primary care provider to see a specialist.  Please bring this with you to your appointment otherwise you will be re-scheduled or pay out of pocket.

MINORS

We require prior permission from the parents or guardian to treat any child under the age of 18 years old.  Please make sure you sign the Consent to Treat Minors form to give us permission to treat your child in your absence.  We will not be able to see any children without this signed form.  An adult must accompany children under 12 years of age at all times.

We appreciate your assistance with preparing for your appointment.  We look forward to providing you with the highest quality dermatological care.  If you have any questions and/or concerns regarding the registration process or questions about your appointment, please do not hesitate to contact our office.